Returns & order problems
We’ll help you find the right next step for your order.
Check the policy for your item
OrthoMerch and St. Catherine merchandise use the existing merch store’s return policy, available on that store and during checkout. Review it before purchasing, especially when choosing sizes or ordering made-to-order goods.
Independent shops publish their own return policies on product and shop pages. Eligibility, time limits, and return shipping can vary. If a policy is missing or unclear, ask us before ordering.
Something arrived damaged, incorrect, or incomplete?
Keep the item and packaging, and gather your order number, a description of the problem, and clear photos where helpful. Contact the seller first for an independent-shop order, or email OrthoMerch for merchandise orders and help resolving a problem.
Need to change or cancel an order?
Contact us with your order number as soon as you can. Changes depend on the order’s production and fulfillment status; we cannot guarantee a change once work or shipping has begun.
Before sending anything back
Get return instructions from the shop or support team first so your item goes to the correct address. Our correspondence address is not a product return address.